SV Hopper

1. Create an Account

Download the Silicon Valley Hopper app from the App Store or Google Play Store and follow the simple signup steps. You can also call us at 669.201.1892.

2. Book a Ride

Enter your pickup and dropoff addresses, choose the ride that works best for you, and tap Book This Ride.

3. Meet Your Driver

Check the app to find exactly where to meet the vehicle. It may be a short walk from where you are, but your designated pickup point helps to cut down on detours and makes your trip faster!

SV Hopper will pick up and drop off anywhere within the service area. This includes three specific destinations located outside of the core service area (El Camino Hospital, Mountain View Caltrain Station, and Sunnyvale Caltrain Station).

The numbered destinations below show some of the most popular destinations. Click here to explore a more detailed view of the SV Hopper service area.

One-way fare: $3.50
Discounted fare: $1.75
+1s (additional riders): $1

+1s must be booked ahead of time, a driver will not pickup a guest without a reservation. Book +1s in the app or by phone 669-201-1892.

How to Obtain a Discount

1. Eligibility

Seniors, students, low-income individuals, and disabled riders may qualify for discounted fares.

2. Selecting Your Discounted Fare

To activate your discounted fare, open the app, navigate to the menu in the top left corner, and select “Fare Type.”

Use the toggle button next to the relevant option to activate your discounted fare.

Note: Only one discount category can be applied at a time. Multiple discounts are not permitted.

3. Boarding with a Discount

Once onboard, please be prepared to show the driver the required identification to verify your eligibility for the discount. Feel free to contact customer support for any further inquiries or assistance.

Eligible Documents

• Senior Discount: photo ID showing an age of 65+

• Student Discount: valid (photo) student ID

• Low Income Discount: Cal Fresh, or Medicare/Medicaid card

• Disabled Discount: valid disabled placard & registration card

Children Guidelines

• Ages 13-17: May use SV Hopper independently with parental consent. This consent is assumed when a parent downloads the Via app and agrees to its terms & conditions.

• Below age 13: Must be accompanied by a parent or guardian. California State law mandates the use of car seats, which SV Hopper does not provide.

Service Animals

• Allowed on SV Hopper, but only when they are on duty. No other pets are permitted.

Onboard Etiquette

• Kindly refrain from eating or drinking during your ride. 

Book by Phone

Individuals without smartphones can dial 669-201-1892 to create an account and request rides over the phone.

Wheelchair Accessible Vehicles (WAVs)

Wheelchair accessible vehicles can be arranged upon request in the app by changing your rider settings to "Wheelchair Accessibility."

Vehicle Features

• All vehicles are all-electric zero-emission.

• All sedan vehicles are equipped with bike racks that can accommodate up to 2 bicycles. 

Vehicle Models

• 2023 Kia Niro Sedans

• 2023 Ford Transit e-350

California State Transportation Agency (CalSTA)

This program receives funding from the Transit and Intercity Rail Capital Program (TIRCP), which is part of California Climate Investments, a statewide initiative that uses Cap-and-Trade revenues to reduce greenhouse gas emissions and promote sustainable transportation

In 2021, Cupertino staff worked to find alternative funding sources to continue the Via-Cupertino shuttle service after its 18-month pilot program ended. This pursuit led to the development of a TIRCP grant application.

Prior to submitting the application, Cupertino considered expanding the service to several nearby cities and eventually partnered with Santa Clara, which offered various appealing destinations for riders. Cupertino received $8.465 million from CalSTA to expand service and electrify its vehicle fleet. This TIRCP award funds half of the SV Hopper program through June 2027.