1. Who can I contact about street sweeping?
Street Sweeping in residential areas of Cupertino occurs twice a month.
For comments, concerns, or questions regarding Street Sweeping, notify the City via 311.
If your scheduled Street Sweeping day falls on one of the following holidays, it will be completed on the next scheduled sweep day: Thanksgiving, Christmas, and New Year's Day.
Street sweeping in the residential and commercial areas of Cupertino occurs twice a month.
More info on street sweeping.
2. Who do I contact for graffiti removal?
For graffiti removal, please notify the City via 311. The City's Streets Department has conducted a successful graffiti abatement and removal program since the 1990’s involving public properties. For graffiti removal from private properties, Code Enforcement sends letters to property owners urging timely removal of graffiti as a proven graffiti abatement practice. This program has resulted in an official removal rate of approximately 95% on private properties.
To report graffiti offenders, contact the Sheriff’s Department at (408) 808-4400 or call the City’s Graffiti Hotline at (408) 777-3100.
3. Who is responsible for removing graffiti from public property?
For graffiti on city light poles, street signs and any other city property Contact the City via 311.
For Freeway on ramp/off ramps graffiti – report to Caltrans Graffiti Removal or call (408) 436-0930
For railroad tracks – contact Union Pacific Railroad.
4. Who do I contact for bus stop maintenance?
For Graffiti Removal on bus stops, go to Santa Clara Valley Transportation Authority (SCVTA), or contact SCVTA at 408.321.7054.
Trash cans at bus stops are normally emptied once per week. If a bus stop trash can is overflowing and needs emptying, contact SCVTA at (408) 321-7054.
For pavement repairs, or potholes, contact the Street Department at 408.777.3269.
5. Who do I contact for landscape maintenance?
For landscaping and tree maintenance in the center medians of roadways, as well as at City facilities and parks, please contact the City via 311.
6. Who do I contact for curb painting and/or repair?
For Curb Painting, repair, or Street Maintenance, contact the City via 311.
7. What do I do if I find an animal off the street?
For dead Animals on Freeways and on-ramps go to CalTrans or contact CalTrans at (408) 436-0930.
For alive or dead Animals on City streets, go to the San Jose Animal Care and Service Department (SJACS), or contact SJACS at (408) 794-7297.
For concerns regarding bees (advice only), cockroaches, mosquitoes, possums, raccoons, rats, skunks, and other "pests" and rodents go to the Santa Clara County Vector Control District (SCCVCD) or contact SCCVCD at (408) 918-4770.
8. Who should I contact if I am experiencing issues with a storm drain?
For illegal dumping, flooding and sand bags, contact the City via 311.
Storm drains flow directly to creeks and the Bay without treatment. Never pour anything into a gutter or storm drain.
Motor oil, paint products, pet wastes, and garden chemicals are washed into neighborhood Gutters and Storm Drains by rain and other runoff becoming the leading cause of water pollution in the San Francisco Bay.
Please try to keep Storm Drains clear of leaves to prevent stoppage, and flooding in the streets during the fall and winter seasons.
9. Creek Flooding and/or Creek Hazards?
For Flood Prevention and Tips, go to Santa Clara Valley Water District.
To report Flooding due to Creeks within Santa Clara County, contact the Santa Clara Valley Water District at 408.265.2600 ext. 2378.
To report Hazardous Spills or Illegal Dumping in Creeks within Santa Clara County, contact the Santa Clara Valley Water District at 800.510.5151.
Flooding in City streets during normal business hours, contact the City via 311. After "normal" office hours and weekends, please call County Communications at 408.299.2507.
Sandbag requests for Flood Prevention within Santa Clara County, go to Santa Clara Valley Water District (SCVWD) or call SCVWD at 888.439.6624.
Sandbag requests for Flood Prevention (from Residential areas only) can also be made by calling the Service Center during normal business hours at 408.777.3269.
10. Are Falling Leaves Clogging Your Storm Drains?
Autumn is the time of year when City crews work toward keeping storm drains free of falling leaves. Leaves in street gutters can clog storm drains, potentially causing flooding of neighborhood streets. Your help with prompt removal of fallen leaves is appreciated: potential flooding will be reduced; pollution to local creeks will be prevented; and public/environmental health will be increased.
In Santa Clara Valley, storm drains flow directly to local creeks and into the Bay with no pollution treatment processing. If leaves build up in underground catch basins, a poisonous gas (hydrogen sulfide) can occur. This can deplete the oxygen in creeks and streams where fish live,and can be dangerous to City workers during their efforts to unclog storm drains. Help keep Cupertino cleaner and safer by not allowing leaves to blow down the gutter and into storm drains. Keep an eye on your neighborhood catch basin. If it is clogging with leaves, clear it with a broom or call the Street Division at 408.777.3269.
Please do not blow or rake leaves from your yard into the street! Place leaves with your other Clean Green yard waste in your green cart or start a composting pile.
To learn more about composting, contact the County Home Composting Education Program at 408.918.4640.
To learn more about other things that should not go down the storm drain, call the Environmental Programs Division at 408.777.3342.
11. How Can We Prevent Urban Runoff Pollution?
Please try to keep Storm Drains clear of leaves to prevent stoppage, and flooding in the streets during the fall and winter seasons.
Never pour anything into a Gutter or Storm Drain.
Go to the Santa Clara Valley Urban Runoff Pollution Prevention Program website for more information about urban runoff pollution prevention (URPP), and to volunteer to help clean up local creeks and rivers.
Another link with useful information regarding URPP is found at the County of Santa Clara Land Development Engineering.
Storm Drains flow directly to creeks and the Bay without treatment.
Motor oil, paint products, pet wastes, and garden chemicals are washed into neighborhood Gutters and Storm Drains by rain and other runoff becoming the leading cause of water pollution in the San Francisco Bay.