Innovation & Technology

The Applications Division manages citywide enterprise software systems critical to business operations. This includes everything from requirements gathering, design, and development to procurement, implementation, and ongoing support. Key systems include ERP, land-use management, and recreation management, along with their customer-facing portals. The division also oversees electronic records management, procurement systems, and the development of the city's website, intranet, and mobile apps. Additionally, the team supports digital services like permitting, licensing, and inspections, and develops custom software applications. They also handle system integrations and generate business analytics to support decision-making and performance tracking across departments.

The Geographic Information Systems (GIS) program serves as the central hub for capturing, managing, analyzing, and displaying all geographically referenced information pertinent to the City of Cupertino. Alongside the administration of Cupertino's asset management system, public service request system, document management system, and the city SharePoint intranet Hub, the GIS Program oversees essential platforms such as Teams, Planner, and enterprise digital workflows. Through maps, reports, dashboards, and charts, we facilitate the exploration, understanding, and interpretation of our city's data. Our aim is to empower staff, citizens, businesses, and development communities by providing easily comprehensible visualizations that facilitate problem-solving and decision-making processes, all readily shareable and accessible.

This division provides all technology-related support for the citywide management of information technology services. This includes responsibility for the help desk, local area network, wide area network and Wi-Fi availability and performance, security and compliance, incident response, disaster recovery and business continuity, implementation and upgrade project management, purchasing and inventory control, technical training and maintenance contract negotiations.

The primary goal of the Multimedia Division is to increase public awareness, interest, understanding, and participation in the issues, programs, and services presented by the City of Cupertino. The staff promotes City services and programs through its 24/7 government access channel, radio station, digital signage network, City website, and numerous online video platforms. In addition, the video staff provides multimedia production services and technical support for all City departments. Multimedia staff also oversees the design, maintenance, and engineering of the City’s broadcast and audiovisual systems.

Cupertino’sTechnology, Information, and Communication Commission serves as a citizens advisory body to the City Council on the community’s technology needs.

• Online Services
• Catalogue of Enterprise Systems(PDF, 126KB), Per California Government Code Section 6270.5
• Innovation & Technology Strategic Plan