FAQ

The mobile app prompts a user to provide First Name, Last Name, and Email Address. A user only has to provide this information once and it is then stored within the app. Users may still submit reports anonymously by selecting this option 'Create Anonymously' at the bottom of the login screen. Or go to the 'Settings' Tab, select the 'Settings' menu, and check the box marked 'Report Anonymously'. Any information, such as personal information or location is only used for reporting purposes. CitySourced, the app that powers Cupertino 311, states that they will never sell your information for commercial purposes.

Yes! However, many tablet devices don't have a true GPS and instead use Wi-Fi triangulation, which pulls location based on the number of mapped Wi-Fi hotspots. This setup can result in less accurate location information in certain areas. Always before submitting a report a user must confirm the location. During this step, the user can correct inaccurate location information captured by the device hardware.'

Yes, however, providing contact information is encouraged to allow for quicker follow-up and resolution to the submitted issue.

Whenever you open and interact with the Cupertino 311 app on your mobile device, the location information from your mobile device is used to tailor the experience to your current location. This information is NOT published or shared with others. The app saves that specific location information until the next time you do something in the app, at which time the old location information is deleted from your mobile device and replaced with your most recent location information. Your location data is only shared when you decide to proactively report an issue.

Please help spread the word about the Cupertino 311 Service Request System. You can download a Cupertino 311 Flyer(PDF, 6MB) to distribute to your friends and neighbors. City staff are also available to provide presentations to groups. For more information, contact 408.777.3311.

Support for Cupertino 311 is available through the Geographic Information Systems Department during regular office hours. Contact 408.777.3311 or email gis@cupertino.org.

No. Although Cupertino 311 is a great tool for most requests, it isn't intended for reporting emergency issues that need to be addressed immediately. If the issue you are reporting is a public safety emergency, please call 911. If you have a non-emergency situation or need officer assistance during or after business hours, please call 408.299.2311.

Yes! However, many tablet devices don't have a true GPS and instead use Wi-Fi triangulation, which pulls location based on the number of mapped Wi-Fi hotspots. This setup can result in less accurate location information in certain areas. Always before submitting a report a user must confirm the location. During this step, the user can correct inaccurate location information captured by the device hardware.'